FAQ

GENERAL TERMS AND CONDITIONS

Invoice
On the confirmation of the reservation sent, an abbreviated overview of the services included in the booked stay appears.
Room type, number of people and catering – other services must be settled directly with Danhostel Skagen.
Please check your reservations before arrival.

Arrival Departure
The time of arrival is between 15:00 – 17:00, for arrivals later than 17:00, please contact us on telephone 98 44 22 00, so that it can be agreed how the room will be handed over.
Departure is no later than 10:00, unless otherwise agreed.
Absence from the first night is considered a cancellation, and Danhostel Skagen therefore reserves the right to cancel the entire stay.

Payment
The booking is binding once you have received a booking confirmation.
The stay must together with the administration fee and possibly other services be paid immediately upon ordering.
There are special payment terms for groups and schools: Deposit must be paid no later than 10 days after booking, after which a balance will be sent for the stay,
which must be received by us no later than 7 days before arrival.

According to the Consumer Contracts Act, the general right of withdrawal does not apply to the purchase of services, including travel.

Change guarantee
It is possible to change a fully paid standard booking up to 1 day before the arrival date.
The guarantee does not take effect until the entire price of the trip has been paid. The change can be made to another available date.
The amount of a new booking must be equal to or greater than the changed booking.
Any price difference in the customer’s favor will not be paid out unless this is done in a timely manner.

Cancellation and refund
NOTE: Administration fee is non-refundable.
If canceled later than 3 days before arrival, no refund will be made.

Special conditions for groups
Up to 14 days before the day of arrival of the stay, 50% of the price of the stay will be refunded.
If canceled later than 14 days before arrival, no refund will be made.
NOTE: If the arrival date is moved to an alternative date, the contract from the original booking is valid.

Insurance
Danhostel Skagen assumes no responsibility for the guest during the stay,
just as no insurance coverage is included for the guest or his belongings during the stay.

Pet
Danhostel Skagen does not allow pets, as we respect guests with allergies. If you bring your pet against expectations, you may be rejected on arrival or charged an extraordinary cleaning fee.

Smoking policy
All indoor areas at Danhostel Skagen are non-smoking.
Smokers are welcome to use the areas where ashtrays are set up.
For smoking in the room, a fee of DKK 3000.00 will be charged
You can also be expelled from the hostel.

Complaint
Should there be any discrepancies in connection with the stay, Danhostel Skagen must always be contacted immediately, so that we have the opportunity to remedy any errors and deficiencies on site. We strive to help our guests as well and quickly as possible.
If the customer waits to contact us after returning home, it makes it difficult to remedy the situation, and the customer will in principle not be entitled to compensation.
Written complaint can be sent to Danhostel Skagen no later than 14 days after returning from the stay.

Force majeure
Danhostel Skagen assumes no responsibility for weather conditions, natural disasters, strikes, epidemics, border closures, etc., over which the company has no influence.
Should such a situation mean that Danhostel Skagen is not able to deliver the purchased service,
the guest will have the opportunity to choose an arrival at another possible time, within the same calendar year.

Price change
In special circumstances – such as unforeseen changes in VAT, taxes, duties, exchange rates and force majeure – Danhostel Skagen reserves the right to change prices.

Reservation
Danhostel Skagen generally reserves the right to typing errors and typing errors.

Updated and valid from 01.01.2022
Danhostel Skagen
Rolighedsvej 2
9990 Skagen – DK